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OXARC CUSTOMER FAQs

OXARC Fire Division 

Q&A

Why did PSI acquire OXARC Fire Division?

As part of ongoing planning, OXARC Fire Division ownership had extensive conversations about the direction of the company and how best to achieve business success and growth while continuing to provide quality service to customers. Of the options considered, selling the Fire Division to PSI made the most sense.

OXARC Fire Division and PSI share a common set of values and commitment to customers. The joining of forces plays a significant role in helping us to provide the very best service to our customers and achieve our growth strategy to become the top life safety service provider in the region. The two companies together are foundational to providing stability to the growth plan.

What are the PSI vision, mission, and core values?

Right now, PSI provides the best code-compliant solutions in the industry. You can rest assured that the safety of your buildings, and the lives within them, are our top priority. When you work with PSI, you are not only getting the high-quality solutions you expect, but you are also getting a compliance partner that can advise you on all aspects of your fire and life safety systems. Our goal is to have each of our client relationships measured in decades, not just years, because of the quality of our services and customer experience from field to office.

Simply put, we strive to exceed our customers’ expectations every time. We do this by approaching every contact as a potential long-term relationship, with the goal of balancing short-term budget constraints with long-term code compliance and building safety requirements.

Whether you choose us for a one-time project or decide to make us your go-to service partner, we’ll provide the customer support you need. We arrive on time, offer polite and respectful services, pay attention to your needs, return phone calls, and follow up with any concerns you have. We will do this by delivering a superior customer experience and enabling our customers to achieve extraordinary results.

Here are the values we take pride in and strive to bring to life every day:

  • We Are Committed to Doing the Right Thing
  • We Are Accountable
  • We Are Customer-Centric
  • We Value Quality Relationships

How will this acquisition affect the service I receive? Will existing quotes, prices, and contracts be honored?

We are working hard to ensure that this transition is as seamless as possible to our customers. This means that you won’t see any changes to your entitlements, contracts, quotes, and services in the near term. Additionally, all existing service schedules will continue as-is without interruption. Our commitment to “always doing the right thing” is as strong as ever. Over time, as we merge our service offerings, we will make new services, features, and capabilities available to ensure your ongoing life safety service needs are met and provided with excellence.

Why is this transition good for customers?

PSI is committed to being the leader in operational and technical life safety system excellence. PSI provides the best code-compliant solutions in the industry, and we pride ourselves on working with every customer to deliver world-class solutions tailored to their needs.

By increasing our resources and offerings, we can support a broader range of customer needs with mature and emerging life safety technologies, thus deepening our value. PSI provides the Pacific Northwest with “single-point-of management” compliance services and solutions for all fire protection and life safety needs. You can expect to see continued innovation from us in the months and years ahead.

At the end of the day, our number one priority is to serve our customers with excellence and enable their ability to provide safe, compliant environments. We strive for all our customers to realize greater value and peace of mind from the increased strength of the combined OXARC Fire Division and PSI teams.

Will this change how I request service? Where and to whom do I send payments? Will I still interact with the same services team?

For now, this will not change how you schedule your service. Please continue to follow your established process. As we gain momentum around our transition, any new procedures or phone numbers will be directly communicated to you.

Aside from the OXARC Fire Division locations, where does PSI have offices and technicians?

PSI and Fire King have offices in the following cities:

  • Bothell, WA
  • Seattle, WA
  • Milton, WA
  • Portland, OR
  • Lebanon, OR

What are the plans for OXARC Fire Division offices and employees?

Strengthening our fire and life safety presence in Eastern Washington, Oregon, and Idaho is critical to PSI’s strategy. In fact, the geographical location of OXARC Fire Division customers played a major part in this investment decision. The depth and breadth of PSI’s offerings allow us to nurture OXARC Fire Division customers. A detailed and closely managed turnover of critical information is occurring now.

We expect to continue to operate in or near the same locations with which you have always interacted.

Will PSI provide regular communications to OXARC Fire Division customers?

Yes! The combined OXARC Fire Division and PSI teams will keep you informed about what is going on. We will be excited to share new capabilities and service enhancements with you. A communication plan is in place to keep you aware of the many new services made available via the acquisition.

How will the acquisition impact OXARC Fire Division services?

Merging OXARC Fire Division with PSI will immediately strengthen overall capabilities provided to existing and future customers. PSI’s team of certified fire protection professionals is a force multiplier to OXARC Fire Division’s current capabilities. Existing and additional capabilities include:

Confidence Testing and Inspections: Fire codes (NFPA) require your life safety systems to be tested at consistent intervals to ensure proper functionality and code compliance. Each system has its own requirements. We can work with you to develop a testing plan specific to your facility. Systems we test include fire alarms, fire sprinklers, backflow preventers, kitchen hoods, suppression systems, and fire extinguishers.

Code-compliant Maintenance and Repair: Even an expertly designed and installed system needs attention to remain in top working order. PSI has a team of expert technicians who will keep your life safety systems functioning properly in more locations than prior to the merger.

System Design and Installation: The design and programming process is the most important step for ensuring a compliant fire protection system. Our years of knowledge and experience qualify us to design and install systems in accordance with local, state, and national fire codes.

Alarm System Monitoring: Twenty-four-hour alarm monitoring services are a code requirement, and you are now working with the best in the area.

Performance Systems Integrated partners with some of the top technology communication providers in the industry in order to bring you reliable alarm monitoring coverage 24/7.

How will PSI integrate OXARC Fire Division?

We have established an Integration Management Office (IMO) that our Integrations Manager, Bob DuMais, spearheads. The IMO applies industry best practices that ensure processes, systems, technologies, organizations, and people are integrated to minimize disruption and focus on enabling a broader set of capabilities for our customers.

 

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